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Frequently Asked Questions

What is the difference between a honed finish and a polished finish? Quite simply, a honed finish provides a matt finish, whereas a polished finish provides a gloss finish to the tiles.

What is a sheet? A sheet is the technical term used in the industry for a tile sheet. A sheet is simply one tile. 

 

I’m not sure on what I need, can you help? Of course! Visit the 'contact us' page and either give us a call or send us an email, whichever works best for you and we will be happy to help you with what you need. Local to the area? Why not drop into our showroom and have a chat about what you require and take a look through our samples.

Where can I use marble mosaic tiles? Floors, walls, statement pieces, the possibilities are only limited by your imagination. If you have an idea, are not sure and want to get some guidance with on how to do it, give us a call and we will be happy to help as best we can.  

How do I care for my marble tiles? A good quality sealer to start is worth the investment, we can help with this, don’t worry it isn’t a difficult process. We always recommend that you apply 2 coats of natural stone sealant, the first coat either prior to or just after installation. The second coat can then be applied once the grout has completely dried, that way it also offers additional protection to your grout too. Once your tiles have been sealed, you'll merely need to keep them clean with clean, warm soapy water!

What are water jet mosaics? These are Mosaics that have been produced using State of the Art Water Jet Machines. These tiles cost more than the standard marble mosaics as the cost of the machinery usage is higher, but allows you to create intricate and detailed designs, and incorporate additional materials such as Metals and Glass. The tiles are still hand finished using century old methods in putting them together. New technology meets accent artisan skills to create a thing of beauty.  

 

What payment methods do you accept? Debit and credit cards, bank transfers and PayPal are all accepted methods of payment. If you wish to pay using another method not mentioned, give us a call to see if we can facilitate this for you.

 

What are your delivery charges? Please see our delivery and returns page for all information on our delivery information.

 

What is your returns policy? Please see our delivery and returns page for all information on our returns policy.

What is your cancellations policy? Please see our delivery and returns page for all information on our cancellations policy.

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